usiness Name: Primped Pty Ltd
ABN: 596 965 993 45
These Terms & Conditions govern all bookings and services arranged through Primped Pty Ltd.
1. ACCEPTANCE OF TERMS
1.1 By booking a service through Primped Pty Ltd, you agree to be bound by these Terms & Conditions.
1.2 These Terms form a binding agreement between you (“Client”) and Primped Pty Ltd.
2. SERVICES
2.1 Primped Pty Ltd provides a platform connecting clients with independent beauty therapists (“Therapists”).
2.2 Services may include (but are not limited to) hair styling, makeup, nails, and event services.
2.3 Services are delivered at your nominated location or other agreed venue.
3. BOOKINGS
3.1 All bookings must be made through the Primped Pty Ltd app or approved channels.
3.2 By confirming a booking, you agree to:
- Provide accurate location and contact details
- Ensure safe and appropriate conditions for the service
- Be present at the agreed time
3.3 Primped Pty Ltd reserves the right to cancel or reschedule bookings where necessary.
4. PRICING & PAYMENTS
4.1 All prices are displayed within the Primped Pty Ltd platform or agreed via quote (for events or weddings).
4.2 Full payment is required at the time of booking unless otherwise stated.
4.3 Payments are processed securely via Stripe.
5. PAYMENT HOLD & RELEASE
5.1 Payments are held securely until the service is completed.
5.2 Upon completion of the service, you will be asked to confirm satisfaction by providing a unique confirmation code to the Therapist.
5.3 Once the code is entered, funds are released to the Therapist and Primped Pty Ltd.
5.4 Complaints & Auto-Release
5.4.1 You must lodge any complaint or dispute within 12 hours of the scheduled service completion time.
5.4.2 Failure to lodge a complaint within this timeframe constitutes acceptance that the service has been completed satisfactorily.
5.4.3 If no complaint or confirmation is received within 24 hours, the service will be automatically marked as completed and payment released.
5.4.4 Where a complaint is lodged within 12 hours, Primped Pty Ltd may investigate and temporarily withhold payment until resolution.
6. CANCELLATIONS & RESCHEDULING
6.1 You may cancel or reschedule bookings via the app, subject to any applicable cancellation policies.
6.2 Late cancellations or failure to attend may result in fees or forfeiture of payment.
7. CLIENT RESPONSIBILITIES
7.1 You must:
- Provide a safe, clean, and appropriate environment for the Therapist
- Ensure adequate space, lighting, and access to perform services
- Disclose any relevant medical conditions, allergies, or sensitivities
7.2 You must not engage in:
- Abusive, inappropriate, or unsafe behaviour
- Any conduct that places the Therapist at risk
7.3 Therapists may refuse or terminate services if conditions are unsafe or inappropriate.
8. HEALTH & SAFETY
8.1 You must not book services if you are experiencing contagious illness or unsafe conditions.
8.2 Primped Pty Ltd and Therapists reserve the right to refuse service where health or safety risks are identified.
9. SERVICE QUALITY & LIMITATIONS
9.1 Therapists are independent contractors and are responsible for the delivery of services.
9.2 While Primped Pty Ltd facilitates bookings, it does not guarantee specific outcomes or results.
9.3 Results may vary depending on individual factors including hair type, skin type, and environmental conditions.
10. LIABILITY
10.1 To the maximum extent permitted by law, Primped Pty Ltd is not liable for:
- The acts or omissions of Therapists
- Any injury, loss, or damage arising from services provided
10.2 You acknowledge that services are provided by independent contractors at your chosen location.
11. REFUNDS & DISPUTES
11.1 Refunds are not guaranteed and will be assessed on a case-by-case basis.
11.2 Where a valid complaint is submitted within the required timeframe (Clause 5.4), Primped Pty Ltd may:
- Offer partial or full refunds
- Provide credits
- Facilitate resolution between Client and Therapist
12. PRIVACY
12.1 Your personal information will be handled in accordance with applicable privacy laws.
12.2 Information will only be shared as necessary to deliver services.
13. TERMINATION
13.1 Primped Pty Ltd may refuse service or terminate bookings where:
- These Terms are breached
- Client behaviour is inappropriate or unsafe
- There is misuse of the platform
14. AMENDMENTS
14.1 Primped Pty Ltd may update these Terms at any time.
14.2 Continued use of the platform constitutes acceptance of updated Terms.
15. GOVERNING LAW
15.1 These Terms are governed by the laws of Australia.
Optional (Recommended Add-On Clause)
16. PHOTOS & CONTENT
16.1 Therapists may request permission to take photos of completed work for portfolio or promotional use.
16.2 No images will be used without your consent.