Business Name: Primped Pty Ltd
ABN: 596 965 993 45
This Agreement sets out the terms under which independent contractors provide services through Primped Pty Ltd.
1. ENGAGEMENT
1.1 The Therapist acknowledges they are engaged as an independent contractor, not an employee of Primped Pty Ltd.
1.2 Nothing in this Agreement creates an employment, partnership, or agency relationship.
1.3 The Therapist agrees to comply with this Agreement, Primped Pty Ltd platform requirements, and all applicable laws and industry standards.
2. SERVICES
2.1 The Therapist agrees to provide professional beauty services including (but not limited to) hair, nails, makeup, weddings, and event services.
2.2 Services are delivered at client locations or other approved venues as arranged via Primped Pty Ltd.
2.3 The Therapist must deliver services with reasonable skill, care, and professionalism.
3. BOOKING PLATFORM & CONDUCT
3.1 All bookings must be managed via the Primped Pty Ltd platform unless otherwise authorised.
3.2 The Therapist must:
- Accept, manage, and complete bookings via the platform
- Use in-app payment systems for all standard bookings
- Not accept private or off-platform payments unless approved
3.3 The Therapist must not solicit or accept direct bookings from Primped Pty Ltd clients outside the platform (see Clause 11 – Non-Solicitation).
4. PAYMENT STRUCTURE
4.1 For all standard bookings, the Therapist will receive 70% of the total service fee, with 30% retained by Primped Pty Ltd.
4.2 For in-app bookings, the split applies to the advertised price at time of booking.
4.3 For weddings, events, and approved off-platform bookings, the same 70% / 30% split applies based on the agreed quoted price.
5. PAYMENT PROCESSING & RELEASE
5.1 All payments are processed by Stripe and held until completion of the service.
5.2 Funds are released only when:
- (a) The client confirms satisfaction; and
- (b) A valid completion code is entered by the Therapist in the Primped Pty Ltd app.
5.3 Once confirmed under Clause 5.2, funds are released in accordance with Clause 4.
5.4 Fallback (Auto-Release) & Disputes
5.4.1 Clients must lodge any complaint or dispute within 12 hours of service completion.
5.4.2 Failure to lodge a complaint within this timeframe constitutes acceptance of satisfactory service.
5.4.3 If no complaint or confirmation code is received within 24 hours, the booking will be automatically marked as completed and funds released under Clause 4.
5.4.4 Where a complaint is lodged within the 12-hour period, Primped Pty Ltd may investigate and withhold payment until resolution.
6. CANCELLATIONS, AVAILABILITY & PUNCTUALITY
6.1 The Therapist is responsible for maintaining accurate availability.
6.2 The Therapist must attend bookings on time and notify clients immediately of any delays.
6.3 Repeated cancellations or unreliability may result in suspension or termination.
7. TRAVEL
7.1 The Therapist is responsible for their own travel to client locations.
7.2 Travel time is not separately compensated unless otherwise agreed.
8. EQUIPMENT & HYGIENE
8.1 The Therapist must supply all tools and equipment required for services.
8.2 Equipment must be maintained in clean, safe, and hygienic condition.
8.3 Compliance with Australian hygiene and infection control standards is mandatory.
8.4 Single-use items must not be reused. Reusable tools must be sanitised between clients.
9. PROFESSIONAL APPEARANCE & BRAND REPRESENTATION
9.1 The Therapist must wear plain black clothing with no logos or branding.
9.2 Closed-toe footwear is required.
9.3 Grooming must be professional and maintained at all times.
9.4 Primped Pty Ltd may issue branded items (aprons, badges, uniforms), which must be worn when provided.
10. CLIENT CONDUCT & SAFETY
10.1 The Therapist must act professionally and respectfully at all times.
10.2 The Therapist may refuse service for unsafe or inappropriate behaviour.
11. NON-SOLICITATION
The Therapist must not contact or accept bookings from Primped Pty Ltd clients outside the platform.
12. INSURANCE & COMPLIANCE
The Therapist must hold appropriate qualifications and public liability insurance.
13. TERMINATION
Primped Pty Ltd may terminate access for breach, misconduct, or performance concerns.
14. LIABILITY
The Therapist is responsible for their own services and actions.
15. CONFIDENTIALITY
All client and business information must remain confidential.
16. AMENDMENTS
Primped Pty Ltd may update this Agreement at any time.
17. GOVERNING LAW
This Agreement is governed by the laws of Australia.