Privacy Policy
Primped Australia PTY LTD
Last updated: April 2026
1. Introduction
Primped Australia PTY LTD (“we”, “us”, “our”) is committed to protecting the privacy of our customers and complying with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.
2. What is Personal Information?
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
3. What Personal Information We Collect
We may collect the following types of personal information:
* Name
* Contact details (such as phone number, email address, postal address)
* Payment details (processed securely via third-party providers)
* Purchase history
* Account or login details (if applicable)
* Any information you provide when contacting us
4. How We Collect Personal Information
We collect personal information in a number of ways, including:
When you make a purchase
When you contact us (via phone, email, website or social media)
When you sign up to newsletters or promotions
Through our website (including cookies and analytics tools)
5. Why We Collect Personal Information
We collect and use your personal information for purposes including:
Processing transactions and providing our products or services
Communicating with you about your orders or enquiries
Sending marketing communications (where you have consented)
Improving our products, services and customer experience
Complying with legal obligations
6. Disclosure of Personal Information
We may disclose your personal information to:
Payment processors and financial institutions, including Stripe
IT service providers and website hosting services
Marketing platforms (e.g. email marketing tools)
Professional advisers (e.g. accountants, legal advisors)
Government or regulatory authorities where required by law
We take reasonable steps to ensure that third parties handle your information in accordance with Australian privacy laws.
7. Overseas Disclosure
Some of our third-party service providers (including Stripe) may store or process your personal information overseas. Where this occurs, we take reasonable steps to ensure that your personal information is handled in accordance with the Australian Privacy Principles. Some of our third-party service providers may be located overseas. Where this occurs, we take reasonable steps to ensure that your personal information is handled in accordance with the Australian Privacy Principles.
8. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include secure systems, restricted access, and reputable service providers.
9. Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below.
10. Direct Marketing
We may send you marketing communications if you have consented to receive them. You can opt out at any time by following the unsubscribe instructions or contacting us.
11. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You can control cookies through your browser settings.
12. Complaints
If you believe we have breached the Australian Privacy Principles, you can contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Contact Us
If you have any questions about this Privacy Policy or wish to make a request or complaint, please contact us at:
Primped Australia PTY LTD
ABN: 59 696 599 345
Email: info@primped.com.au
Phone: [Insert Phone Number]
14. Additional Details Specific to Our Business
Primped Australia PTY LTD operates within the beauty and personal services industry. As part of providing our services, we may also collect:
* Appointment and booking details
* Service history and preferences
* Before and after photos (only with your consent)
We will only collect this information where it is reasonably necessary for providing our services and will always seek your consent where required.
Where we use third-party platforms (such as booking systems, payment gateways, or marketing tools), your information may be stored on secure servers, which can sometimes be located outside Australia. We take reasonable steps to ensure these providers comply with the Australian Privacy Principles.
15. Client Consent
By providing your personal information to Primped Australia PTY LTD, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy.
Where we collect sensitive or additional information (such as service preferences or images), we will obtain your express consent where required. You may withdraw your consent at any time by contacting us, however this may affect our ability to provide certain services to you.
16. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.